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Review 2 for Little Butterfly
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Review 3 for Little Butterfly
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Review 15 for Little Butterfly
| Overall Rating: |
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4
out of 5
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| Paper Quality: |
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4
out of 5
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| Print/Photo Quality: |
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3
out of 5
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| Design: |
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5
out of 5
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| Customer Service/Delivery: |
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1
out of 5
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by
stina
Date: April 9, 2009
City:
REDONDO BEACH
State:
California
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Pros: Simple Chic, Whimsical
"We loved your options and had a great photo but the people who were in contact with us reguarding the photo were not very helpful. The men were very abrupt, and vague in their comments, and had sort of a make up your mind attitude. We spoke to several people over the course of a few weeks (with a newborn its hard to get to things other than the baby) and were about to cancel the order all together due to frustration, when finally we spoke to a woman who was very helpful. I might use the service again because the produts are so lovely, but I might not as I would have to deal with the poor customer service again. My sister in law just ordered her shower invites from your co. and they look great but there was no picture to deal with so the order was quick and easy."
Response from Tiny Prints:
By
Customer Service,
April 15, 2009
Thank you for the feedback.
As you experienced, the photograph can be a challenging aspect, especially with a newborn and we see a great deal of cute photos that won't necessarily print well. Since we cannot anticipate a customer's satisfaction level we often must bring up the issue in advance but allow the customer to decide to proceed or not.
Fortunately, when we call people about marginal issues with their photos, it often becomes a highlight of their purchasing experience because they were given the option to improve the final result.
We definitely understand the frustration and appreciate the feedback. Thanks again!
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